Privacy policy
Last updated: 6 October 2026
1. Who is responsible
BookToursTicket ("BookToursTicket", "we") is responsible for your personal data on this website. Contact: happyvisiontrading@gmail.com.
2. What we collect and why
| Data | Why we need it | Legal basis |
|---|---|---|
| Passenger names, date of birth, gender and mobile number | To create the airline reservation. Airlines require these details. | Performing our contract with you |
| Email address | To send your PDF, reminders and support replies, and to let you find your booking again. | Contract |
| Payment reference and amount (we never see or store your full card number) | To take payment, issue refunds and keep accounting records. | Contract; legal obligation for accounting |
| Booking details (booking reference, airline, flights, expiry time) | To deliver and show your reservation. | Contract |
| Messages you send us through the contact form | To answer your question. | Legitimate interests |
| Technical data (IP address, time of request, errors) | Security, fraud and abuse prevention, and fixing faults. | Legitimate interests |
We do not ask for passport numbers. We do not sell your data and we do not use it for advertising.
3. Who we share it with
- Airline and airline booking platform (Duffel), to create the reservation.
- Stripe, to process your payment.
- Our email and hosting providers, to send emails and run the website.
- Authorities or professional advisers where the law requires it, or to protect against fraud.
These providers may be located outside your country. Where required, transfers rely on appropriate safeguards such as standard contractual clauses.
4. How long we keep it
| Data | Kept for |
|---|---|
| Passenger details and the PDF | 30 days after the reservation expires, then permanently deleted. Passenger names are also removed from our stored copy of the booking record. |
| Details of unpaid or failed checkouts | Deleted within 48 hours, or immediately if no booking was made after a refund. |
| Order record: email, booking reference, flights, payment reference and amount | As long as the law requires for accounting and dispute purposes, generally up to 6 years. |
| Contact messages | Up to 24 months. |
| Technical logs | Up to 90 days. |
5. How we protect it
- The site uses encrypted connections (HTTPS).
- Your reservation page can only be opened with a private link sent to your email.
- Access to our administration area is limited to authorised staff and protected by a strong password.
- Card details are entered on Stripe's secure page, never on our servers.
No system is perfectly secure. If a breach affects your data we will tell you and the authorities where the law requires it.
6. Your rights
Depending on where you live, you can ask us to access, correct, delete or export your data, restrict or object to some processing, and withdraw consent where we rely on it. Write to us at happyvisiontrading@gmail.com with your booking reference and the email used for the order. You may also complain to your local data protection authority.
Deleting data early may mean we can no longer show your reservation or PDF. We may keep what the law requires us to keep, such as payment records.
7. Cookies
We use one essential cookie to keep forms secure (and to keep administrators signed in). We do not use advertising or analytics cookies. Stripe may set cookies on its payment page to process your payment securely.
8. Children
The service is for passengers aged 12 and over, booked by the passenger or a parent or guardian. We do not knowingly collect data from children for any other purpose.
9. Changes
If we change this policy we will update the date above and, for significant changes, tell you by email or on this site.