Terms of service

1. Who we are

These terms apply between you and BookToursTicket ("BookToursTicket", "we", "us"), the operator of this website. Contact: happyvisiontrading@gmail.com.

2. What the service is

We place a temporary hold on real flights with the airline, through an airline booking platform, and give you a PDF showing the airline's booking reference (PNR), the passengers, the flights and the time the hold expires. While the hold is active you can check the booking on the airline's official website under "Manage booking".

3. What the service is not

• The reservation is not a paid or issued ticket. You cannot use it to travel.
• The airline cancels it automatically at the expiry time shown. We do not extend holds.
• We do not guarantee that any embassy, consulate or authority will accept a reservation, or that your visa will be approved. Requirements differ by country and change over time.
• It is your responsibility to check, before you order, whether the authority you are applying to accepts flight reservations.

4. Your responsibilities

• Enter every name and date of birth exactly as shown on the passport. Mistakes may require a new booking.
• Give us a working email address. Your PDF and reminders are sent there.
• Do not alter the PDF or any booking details, and do not present the reservation as a paid or issued ticket. Submitting altered or misleading documents to any authority can have serious legal consequences for you.
• Use the service only for lawful purposes and only for passengers you are authorised to book for.

5. Price and payment

The service fee is shown before you pay (currently $20 per passenger). Payments are processed by Stripe. We charge the fee before creating the reservation. If we cannot create it, we refund you automatically in full (see section 6). The fee is for our service and does not include the price of an airline ticket.

6. Refunds

• We cannot create the reservation: full automatic refund. It usually reaches your card within 5 to 10 business days.
• Our mistake (for example, we entered a detail differently from what you submitted): we will fix it or refund you.
• Wrong details entered by you: if the reservation is still active we will correct it once at no charge where the airline allows it. Otherwise a new order is needed.
• After delivery: because the service is provided immediately and the hold has real costs for us, we do not refund for a change of mind, for an embassy declining a reservation, or for a hold that has expired as expected. This does not affect any rights you have under mandatory consumer law.

See also our refund policy.

7. Availability

Reservations depend on airline systems we do not control. Fares and availability can change between your search and your payment. We may suspend the service for maintenance or provider outages. We will not knowingly take payment we cannot fulfil.

8. Misuse

We may refuse or cancel service, and cancel an active reservation, where we reasonably suspect fraud, document alteration or misuse of the service. We may report unlawful activity to the relevant authorities.

9. Liability

To the extent the law allows, our total liability to you for any claim relating to the service is limited to the fee you paid for the order concerned. We are not liable for visa refusals, missed appointments, travel costs, or any indirect or consequential loss. Nothing in these terms excludes liability that cannot be excluded by law, including for fraud or for death or personal injury caused by negligence.

10. Your data

We handle personal data as described in our privacy policy.

11. Changes to these terms

We may update these terms. The version in force when you place an order applies to that order.

12. Governing law

These terms are governed by the laws of the country where BookToursTicket is registered. This does not affect any mandatory consumer rights you have in your country of residence.

13. Contact

Questions or complaints: happyvisiontrading@gmail.com.